If your GC3, GC3s, or Launch Pro misses a shot, shows missing club data, or produces results that don’t look right, you can save a Diagnostic Shot File directly from the device. These files capture exactly what the cameras saw during a swing and help our Support team review the issue.

Before you begin

• Make sure your launch monitor is powered on.

• Take a shot that demonstrates the problem (missed shot, missing club data, or incorrect numbers).

  • Important: Each new swing or placing a ball or club in the zone will overwrite the previous diagnostic file. Always save it right after the issue occurs..

How to save a diagnostic shot

1. On the device touchscreen, tap the screen to activate the Quick Launch Menu.

2. Tap on the SETTINGS Icon

3. In the SETTINGS Menu, touch and drag the screen to access the 2nd SETTINGS Menu page.

4. Tap on the Shot Saver icon.

   • This will run the Shot Saver function and save the last shot registered

   Notice: This saves only your last shot; make sure nothing new (ball or club) has been placed before you tap Save, so Support sees the correct data.

5. The device will create one or two diagnostic files:

   • .BALL file → ball data

   • .CLUB file → club data (if markers were used & club mode is enabled/purchased)

6. Please save 5-6 shots minimum for our review.

7. The files will be saved internally on the device and can be accessed when connected to a Windows PC via USB-C.

8. After connecting via USB-C, open File Explorer and look for “Personal Launch Monitor” - that’s your device 

9. Double-Click on the Personal Launch Monitor icon to open the storage of the GC3/GC3s/Launch Pro

   • Typically located: This PC\Personal Launch Monitor\PLM Storage

10. Locate the saved .BALL and .CLUB files inside the internal storage and drag them to your computer's desktop. This will save them locally to your computer

    • Example: GC3_123456_20250819_1432.BALL

    • Example: GC3_123456_20250819_1432.CLUB

Sending files to Support

• Locate the .BALL and/or .CLUB files saved to your desktop

• Attach them directly to your support ticket

  • Tip: Always reply to your existing ticket, don’t start a new one, when sending files.

• If sending multiple examples, compress them into a single .zip file.

Helpful to include

When sending files, please also provide:

• GC3/GC3s/LP Serial#

• Which issue occurred (missed shot, no club data, or incorrect data).

• Is this a new issue, or has it been happening for some time?

• Does it occur with one club type or multiple?

• Are you using the device indoors, outdoors, or both?

• A photo of your hitting area.

• A photo of your club face showing marker placement (if used).

• A short video of the swing, if available.

Troubleshooting tips

• If no files are created, confirm at least one shot was taken after powering on.

• Always save right after the issue occurs; the next swing will overwrite the file.