Seeing numbers that look off, short, or just wrong? Before you report an issue, run through the quick checks below.
Most “bad numbers” come down to unit settings or environment/setup; not hardware.
Step 1: Verify Unit Settings
Many reports of “off numbers” or “short distances” are caused by mismatched units.
Ground devices (GCQuad, QuadMAX, GC3, GC3s, Launch Pro): set units in the device menu.
Velocity: MPH, MPS, or KM/H
Distance: Yards or Meters
Overhead devices (Falcon, GCHawk): units are controlled in the software (FSX Play, FSX 2020, FSX Pro). The device itself doesn’t set units.
⚠️Unit mismatch is one of the most common reasons data appears “wrong” or “short.”
Step 2: Check the Environment and Setup
Ensure stable lighting, with no glare or reflective surfaces in view.
Confirm the ball is placed correctly in the hitting zone and the device is locking properly.
Verify the hitting surface is level and consistent.
If you are using club data, make sure club markers (dots) are applied in the correct locations.
Remove any objects from the hitting area that may obstruct the cameras or create shadows.
⚠️ Tip: Reflective clothing, mirrors, windows, or shiny surfaces in the hitting area can sometimes cause mis-reads. If possible, remove or cover reflective items when testing.
Indoor Adjustment (Important)
When hitting indoors, many golfers experience a psychological adjustment period — even highly skilled players and touring professionals.
Without outdoor depth cues, full ball-flight visibility, or natural environmental feedback, shots can feel shorter, lower, or “off” even when the device is measuring accurately. This is normal and expected.
Common symptoms of indoor adjustment:
Feeling like carry numbers are short
Perceiving a lower launch (even when the device shows normal launch angle)
Distrust in spin or trajectory because the ball flight isn’t visually present
Most players acclimate within 5–10 minutes. To reduce perception bias:
Warm up indoors before evaluating data
Use consistent, clean golf balls
Compare to real baseline numbers instead of “feel”
Focus on measured launch data rather than perceived flight
If readings still appear incorrect after proper warm-up and adjustment, continue through the remaining steps below.
Step 3: Update Software and Firmware
Ensure FSX Play, FSX 2020, FSX Pro, or the Foresight App are fully updated.
Update your launch monitor firmware if you are behind the latest release.
Step 4: Capture a Saved Shots (3-5 shots min) for Review
Save the shot that shows the issue and transfer it to your PC so Support can analyze it:
Step 5: Reproduce
If possible, reproduce the same swing conditions and save a minimum of 3-5 shots to confirm the behavior is consistent.
Step 6: Report & What to Include in Your Report
Attach the saved shot file(s), and include:
What you noticed (e.g., no data, missing club data, or numbers that don’t make sense)
Is this a new issue?
Does it happen with one club or multiple?
Are you indoors, outdoors, or both?
Photos of the hitting area (mat, net, or bay)
Photos of club face if club stickers are used
Any video showing the shot attempt (if possible)
(Optional but extremely helpful for faster triage: device model & serial, firmware version, software + version, and your current unit settings.)
Why This Helps
Diagnostic files show us exactly what the device saw during the swing. Combined with your photos and notes, we can determine whether:
The device missed or mis-read part of the shot
Stickers or environment setup may be affecting results
Additional troubleshooting steps are required
Providing this information up front saves time and speeds resolution.
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