If you are still experiencing issues with FSX Play (Crashing, Freezing, stuck on a loading screen, and more) and you already tried a regular uninstall and reinstall to the latest FSX Play version. The next step is to fully uninstall FSX Play sometimes Windows still leaves some system files behind that are related to the software that then needs to be manually deleted by the user this article will guide you step by step on how to do this process of deleting folders related to FSX Play.

Before Uninstalling FSX Play if you would like to save some time having to download each course follow the article below on saving the course folder before starting the uninstall process to save the course folder for FSX Play unless stated by an agent to delete the courses along with FSX Play.

• FSX Play | Saving Courses to Transfer to New FSX Play Install/New PC

1. Deactivate the FSX Play license. If unsure how to deactivate licenses the link below can guide, you through this straightforward process.

• FSX LIVE: Releasing A License / Deactivating Courses For Reuse

2. After deactivating the license next is to uninstall FSX Play through Windows Add & Remove. The article below can assist if unsure how to uninstall software.

• Windows Software & Application Uninstall

3. Next, delete any folders related to Play. (If you cannot find these folders they may have been deleted already, but double check they are gone by following the steps below.)

Open File Explorer/Windows Explorer on your PC with the folder icon on your taskbar or search for File Explorer.

Some of these files can be found under "This PC" in the Windows File Explorer folder in the following file pathway:

• C:\Users\USER_ACCOUNT\AppData\LocalLow

If you do not see the AppData folder another way to get to it on the keyboard press the Windows key+R and the run command comes up type in %appdata%>Hit Enter>go back to one folder or click on AppData>LocalLow

(Alternatively, in File Explorer click on the address bar highlighted below type in %appdata%, and hit enter>go back to one folder or click on the AppData folder>LocalLow)
 
Once inside the "locallow" folder shift+delete the "Foresight" Folder only.
 
4. Next, in the File Explorer in the left bar type in %programdata% then locate the "ForesightSports" folder and delete it. Pictures and file path addresses are below for guidance.

• C:\ProgramData\ForesightSports

With File/Windows Explorer open, please click in the address bar (highlighted below) to type the address C:\ProgramData or copy and paste it into the address bar and hit enter.

Then locate and shift+delete the "ForesightSports" folder.

5. Once you have deleted all files mentioned above restart the system and then install the latest version of Play. 

• FSX PLAY DOWNLOAD & INSTALLATION GUIDE

Doing the following steps above should resolve most FSX Play issues as there may have been a file that corrupted after an update or installation of FSX Play causing various issues.
 
If you have questions about how to install these items, please see the associated guides below:

• Software Installation
• Course Installation

6. Once you have finished installing FSX Play follow the guide below to optimize FSX Play and the PC. The steps in the guide below can even be done before uninstalling FSX Play as it could resolve some issues.

• Optimizing PC and Software for Performance

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2. Support Page
   
3. FAQ