Why Is My Device Having Connection Issues?

Why Is My Device Having Connection Issues?

All Foresight Sports launch monitors can connect to FSX Play, FSX Pro, and FSX 2020 using Wi-Fi, USB C, or Ethernet. Bluetooth is used only for the Foresight App on iOS and Android.

Most connection issues are caused by cable limitations, wireless congestion, network routing problems, or normal wear on device input and output ports. This guide explains how each connection method works and how to resolve the most common issues.


How to Connect

Wi-Fi

Wi-Fi is supported on all ground based launch monitors.

Wi-Fi works when the computer has the correct wireless capability. Many computers have a single wireless antenna that is already in use for internet access. A single antenna cannot maintain both internet access and a launch monitor connection at the same time.

Wireless performance also depends on distance, signal strength, and the amount of wireless traffic in the room.

To use Wi-Fi successfully

  • Connect the computer to the internet with Ethernet so the wireless antenna is free

  • Or add a second wireless antenna such as a USB or PCI-E adaptor

  • Move the computer closer to the launch monitor

  • Reduce nearby wireless devices when possible

  • Switch to Ethernet if the environment has heavy wireless congestion


USB-C

USB-C is a standard connection method for all ground based launch monitors. It works with FSX Play, FSX Pro, and FSX 2020.

USB-C is reliable up to sixteen feet (16'). Longer distances require a powered or active extension. Passive extensions often cause intermittent detection or complete connection failure.

Ceiling mounted devices such as Falcon and GCHawk include USB-C for diagnostic use. These devices should use Ethernet for normal operation, calibration, and firmware updates.


Ethernet

Ethernet is the most stable connection method and works with FSX Play, FSX Pro, and FSX 2020.

Ethernet supports long cable distances, avoids wireless interference, and provides the most dependable device discovery. It is required for Falcon and GCHawk calibration and firmware updates.

Recommended setup

  • Connect the launch monitor directly to the computer

  • Avoid routers, switches, or mesh systems

  • Ensure Ethernet cables are fully seated and not worn


Bluetooth

Bluetooth is used only for the Foresight App on iOS and Android.
It is not used for FSX Play, FSX Pro, or FSX 2020.


Why Connections Fail

Wireless limitations

  • Computer has only one wireless antenna

  • Launch monitor is too far from the computer

  • Heavy 2.4 gigahertz congestion

  • Computer cannot maintain both internet and device communication at the same time

Cable issues

  • USB-C cable longer than sixteen feet (16')

  • Passive USB extensions

  • Loose or worn Ethernet or USB-C cables

  • Damage to the device input and output (I/O) ports or board

Network routing problems

  • Launch monitor connected through a router or mesh system

  • Computer and device placed on different network paths

  • Firewall or security software blocking device discovery

Physical wear or improper handling

Moving a ground based device while cables are attached can strain or damage the internal ports. This often results in intermittent detection and may require service.


How to Fix It

Step 1: Reseat all connections

  • If using a physical connection cable; simply unplug and plug back in.

This is often the fastest solution for connection issues. Reseat USB-C, Ethernet, and power cables at both the launch monitor and the computer. Ensure the cables are firmly and fully seated.


Step 2: Confirm the connection method

  • Select Wi-Fi, USB-C, or Ethernet based on your setup.

    • Overhead devices should use Ethernet for all normal operation.


Step 3: Check cable quality and length

  • Keep USB-C under sixteen feet (16')

  • Use a powered or active extension USB cable for longer distances

  • Replace USB-C and/or Ethernet cables that behaves inconsistently

  • Replace worn USB-C and/or Ethernet cables


Step 4: Avoid routers and switches

  • Connect the launch monitor directly to the computer. Routing through a home network often complicates device discovery.


Step 5: Review the computer network configuration

  • Use Ethernet for internet access when possible

  • Add a second wireless antenna if using Wi-Fi for the launch monitor, and Wi-Fi for internet access

  • Check firewall or antivirus settings if the device is not detected

    • Disable firewall or antivirus when possible


Step 6: Restart equipment

  • Restart the launch monitor

  • Restart the FSX software

  • Try a different USB or Ethernet port on the computer


Step 7: Inspect the device ports

  • If cables feel loose or the device connects only when the cable is positioned a certain way, the device may require service through RMA (return merchandise authorization) 


FAQs

Can all launch monitors use Wi-Fi, USB-C, and Ethernet?
Yes. Ground based launch monitors support all three. Ceiling mounted devices use Ethernet for normal operation and include USB-C for diagnostics.

Why is Ethernet recommended?
Ethernet provides the most stable performance and is required for calibration and firmware updates on overhead devices.

Why does Wi-Fi fail to discover the device?
Most computers have a single wireless antenna. That antenna cannot support both internet access and a launch monitor connection without additional hardware.

Why does USB-C disconnect randomly?
USB-C cables longer than sixteen feet require powered extensions. Passive extensions weaken the signal.
Or your device's ports may be worn and/or failing which will require service through RMA (return merchandise authorization) 

Why does the device stop connecting after being moved?
Movement while plugged in can strain the device ports. This often requires service through RMA (return merchandise authorization) 

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