If Windows computer is not recognizing the GC2 device

If Windows computer is not recognizing the GC2 device

  1. Confirm that the device is connected properly (USB cable is plugged in to both the unit and computer).

  2. Confirm that the USB cable is not damaged in any way.

  3. Confirm that the device has sufficient battery life (not applicable to GC2T/HMT/Kiosk). To check the current charge of the GC2 battery, using the LCD keypad on the display, press the left most arrow key and then navigate to the “About” menu screen within the display settings menu.The current battery charge will be displayed in volts. The GC2's Nickel Metal Hydride battery is considered fully charged at 7.6 volts and higher. The battery will need to be recharged if displays a reading of 7.1 volts or lower.

    IF THE PROBLEM PERSISTS

  4. While the GC2 device is plugged into a Windows computer and powered on, go to the computer's START MENU > DEVICES AND PRINTERS and scroll down to unspecified devices and look to see if " NGLM MSC interface device " is displayed. If "NGLM MSC interface device" is displayed and shows no associated errors, the GC2 device is recognized by your computer and the problem may be your flash module or the length of USB cable being used. Recommended USB cable length should be no greater than five meters / sixteen feet. Please contact Foresight Sports Technical Support for assistance

    To confirm that the Device Driver is properly installed on your Windows computer, follow these steps:

    1. Go to START > Control Panel > Programs > Programs and Features
    2. Make sure that a Driver has been installed by locating the application named "Windows Driver Package - Foresight Sports (WUDFRd)"
    3. If this file exists, the driver has been correctly installed.
    4. If this file DOES NOT exist, download the driver from the Foresight Sports DOWNLOADS page and complete the installation process.

    • Related Articles

    • GC Product Network Trouble Shooting

      This guide is to assist with trouble shooting network issues from a device stand point. The network is required for the following: Subscriptions Device Registration Device Validation Purchased Feature Add-ons Region Confirmations Should you have an ...

    • Device Validation

      Your Foresight Sports Device requires Validation/Registration with our Servers once, every 45-days in order to maintain operation. You can validate your device in one of the THREE following ways: Connect the device in the FSX 2020/FSX PLAY software ...

    • How to update Windows 10

      How to update Windows 10 In Windows 10, you decide when and how to get the latest updates to keep your device running smoothly and securely. To manage your options and see available updates, select the Start button, and then go to Settings > Update & ...

    • Windows Resources - C++ Updates

      Your computer may prompt you with errors related to the Windows Visual Studio C++ when attempting to launch the software. Please note: This issue is related to your windows operating system and the Visual Studio C++ version running currently. This is ...

    • Locating Your Computer(s) Name

      In order to assist with managing your computer through network or servers you should be aware of the computer name. This name is how the computer is presented when the network or server see communication taking place. In relationship to Foresight ...