When troubleshooting FSX Play, FSX 2020, FSX Pro, Fairgrounds, or E6, our support team may request a full set of software logs from your computer. To make this easy, we provide a small tool called FSSLOG that gathers everything automatically and places it into a folder on your Desktop.

No administrator access is required, and the tool does not make any changes to your system.

If you need launch monitor device logs (GC3, GCQuad, Falcon, or GCHawk), please use this guide instead:
How to Collect Launch Monitor Log Files

How to Use the FSSLOG Tool

1. Download the FSSLOG Tool here: FSSLOG v4.0.bat

2. Open your Downloads folder and double click the file.

3. Windows will show a small Open File – Security Warning prompt. Click Run to continue.

4. A Command Prompt window will appear and the tool will begin automatically after 10 seconds.

5. Wait for the collection to finish. The tool will close on its own.

When complete, two new folders will be created on your Desktop:

• A folder named FSSLogs

• A zipped version of the same folder

Attach either folder (the zipped one is preferred) to your support ticket.

What the Tool Collects

The FSSLOG Tool automatically gathers:

• FSX Play logs and configuration files

• FSX Pro configuration files

• FSX 2020 logs, reports, sessions, and system files

• Foresight Fairgrounds configuration files

• E6 Connect logs

• SDK logs

• Key system configuration files

• A DxDiag system report

• System information and environment variables

Only log files and system information used for troubleshooting are collected. Personal files are not accessed.

Optional: Manually Collect Logs Yourself

If you prefer not to run the FSSLOG Tool, you can collect the required files manually. The folder paths below are the exact locations the tool pulls from. You can copy and paste any of these paths directly into your Windows File Explorer address bar to open the folder and retrieve the logs.

Configuration Files

c:\ProgramData\Foresight\*.xml
c:\ProgramData\Foresight\*.json
c:\ProgramData\Foresight\RoomConfigBackups\*.json

SDK Logs

c:\ProgramData\Foresight\FSS_SDK_*.txt

FSX Play

c:\Program Files (x86)\FSX Play\*.json
c:\Program Files (x86)\FSX Play\Logs\
%USERPROFILE%\AppData\LocalLow\Foresight\FSX Play\*.json
%USERPROFILE%\AppData\LocalLow\Foresight\FSX Play\*.log

FSX Pro

c:\Program Files (x86)\FSX Pro\Config
c:\Program Files (x86)\FSX Pro\ConfigBackup
c:\Program Files (x86)\FSX Pro\Config
c:\Program Files (x86)\FSX Pro\ConfigBackup

FSX 2020 / Foresight Sports Experience

c:\Program Files (x86)\Foresight Sports Experience\Logfiles\
c:\Program Files (x86)\Foresight Sports Experience\Logfiles\savedLogFiles\
c:\Program Files (x86)\Foresight Sports Experience\Reports\*.xml
c:\Program Files (x86)\Foresight Sports Experience\SessionData\*.session
c:\Program Files (x86)\Foresight Sports Experience\System\*.xml
c:\Program Files (x86)\Foresight Sports Experience\System\*.csv

Foresight Fairgrounds

c:\Program Files (x86)\ForesightFairgrounds\Config
c:\Program Files (x86)\ForesightFairgrounds\ConfigBackup
c:\Program Files (x86)\ForesightFairgrounds\Config
c:\Program Files (x86)\ForesightFairgrounds\ConfigBackup

E6 Connect

%USERPROFILE%\AppData\Local\ForesightSports\E6Connect\*.json
%USERPROFILE%\AppData\Local\ForesightSports\E6Connect\Logs\*.txt

DxDiag

You may generate DxDiag manually:

1. Press Windows Key + R

2. Type dxdiag

3. Click Save All Information

4. Save the file to your Desktop

FAQs

Do I need admin privileges?
No. The tool runs with normal Windows permissions.

Is the tool safe?
Yes. It only copies log files used for troubleshooting.

Why do I see a security warning?
Windows shows this for all batch files. Clicking Run is safe.

Can I run it from anywhere?
Yes. Most customers run it directly from their Downloads folder.

Why are two folders created?
One folder contains the collected logs. The zipped version is easier to upload.