Some error messages on the GC2 or HMT will allow you a few trouble shooting steps that may save you from returning the item for diagnosis or repair.
PLEASE NOTE: The GC2 and HMT devices are official at an End-Of-Life status. This means that the ability to repair the product is limited based upon parts availability.
Should you encounter one of the following error messages, here are a few helpful tips that might resolve them for you:
| General Trouble Shooting Guide For GC2 & HMT Devices | ||
| Error Code | Description | Resolution |
| GC2 | ||
| C1 | No Calibration File | Submit a Support Ticket To Create GC2 Re-Flash App. Allows For Remote Resolution. |
| 0 | Critical Hardware Failure | Check All Cable Connections, Request Return For Diagnosis & Repair |
| 2 | Critical Hardware Failure | Attempt Firmware and Request Re-Flash App, Request Return For Diagnosis & Repair If Unresolved |
| 3 | Critical Hardware Failure | Attempt Firmware and Request Re-Flash App, Request Return For Diagnosis & Repair If Unresolved |
| 4 | Critical Hardware Failure | Attempt Firmware and Request Re-Flash App, Request Return For Diagnosis & Repair If Unresolved |
| 5 | Critical Hardware Failure | Attempt Firmware and Request Re-Flash App, Request Return For Diagnosis & Repair If Unresolved |
| 7 | Ball Data Failure | Attempt To Use in New Environment To Test In New Conditions. Attempt Firmware Update. Request Return For Diagnosis & Repair |
| 8 | Critical Hardware Failure | Attempt Firmware and Request Re-Flash App, Request Return For Diagnosis & Repair If Unresolved |
| 9 | Critical Hardware Failure | Attempt Firmware and Request Re-Flash App, Request Return For Diagnosis & Repair If Unresolved |
| 10 | Bluetooth Failure | Attempt Firmware Update. Return for Diagnosis & Repair if Unresolved. |
| 11 | Critical Hardware Failure | Attempt Firmware Update. Return for Diagnosis & Repair if Unresolved. |
| 12 | Critical Hardware Failure | Attempt Firmware and Re-Flash App |
| 14 | Critical Hardware Failure | Attempt Firmware Update. Return for Diagnosis & Repair if Unresolved. |
| 15 | Critical Hardware Failure | Attempt Firmware Update. Return for Diagnosis & Repair if Unresolved. |
| 17 | Critical Hardware Failure | Attempt Firmware Update. Return for Diagnosis & Repair if Unresolved. |
| HMT | ||
| B5 | Critical Hardware Failure | Attempt Firmware Update. Return for Diagnosis & Repair if Unresolved. |
| B6 | Communication between GC2 & HMT | Check Cable Connection, Replace HMT Connection Cable, RMA GC2 and HMT |
| B8 | Critical Hardware Failure | Attempt Firmware and Request Re-Flash App, Request Return For Diagnosis & Repair If Unresolved |