Basic GCHawk Troubleshooting Instruction

Basic GCHawk Troubleshooting Instruction

If you are experiencing an issue with your GCHawk missing shots, not capturing club data, or seemingly not functioning normally, please read below.

 

This walkthrough will help you confirm the following items and rule them out as causes of your issue: 

  • Section 1: Improper Setup of the GCHawk
    1. Confirming Proper Setup Of The GCHawk
    2. Determining If The GCHawk Is Powered On
    3. Determining The Connection Status
    4. Understanding Hitting Zones And Ball Find Area
    5. Calibrating The GCHawk
    6. Accurate Ball Find Zone
  • Section 2: Improper Use of the GCHawk
    1. Confirming The Ball Remains Locked Up Until Impact
  • Section 3: Checking For Environmental Interference
    1. Ball Find Zone While Using GCHawk
    2. Reflective Surfaces
    3. Mat Color
    4. Lighting
  • Section 4: Product Failure
    1. Checking Error Codes To Determine Cause Of Performance Issues
    2. Contacting Technical Support

    • Related Articles

    • GCHawk Mat Color - Hitting Mat Color

      Mat Color If you are seeing issues with ball lock or missed shots please see below: In some extreme instances, the color of the mat may be reflective or conflict with the device's ability to see the ball. This is because when light is reflected off ...

    • Troubleshooting Software Connection Issues

      This article covers basic connection troubleshooting between your launch monitor and software. Please note: Each software program and launch monitor features its own supported connection interfaces. Not all interfaces are shared between our line of ...

    • GCHawk Validation

      The GCHAWK product does not require validation or registration, as they are stationary mounted products and had not been designed to be moved regularly. However, the device will still communicate and validate to the Foresight Sports Server. This ...

    • How to Set Up and Maintain Overhead Launch Monitors (Falcon & GCHawk)

      Overhead-mounted launch monitors like the Foresight Sports Falcon and GCHawk rely on precise installation, controlled lighting, and regular calibration. When customers report inconsistent hitting zones, ball lock concerns or missed shots, these ...

    • GCHawk: Indentifying Enabled Regions

      The GCHawk currently does not display or report approved regions. The device is assumed to be installed in one singular location and will remain in use in the region it is sold within. This means that the only region enabled to the device is the ...